Getting Further Help
Learn how to get the help and support you need as you use Practera.
In this article you will learn:
- How to access other help articles
- How to reach out to the Practera customer success team for support
- What other learning and training programs Practera offers
https://player.vimeo.com/video/645406746
Accessing More Help Articles #
Congratulations, you’ve made it to the end of the Onboarding Collection! The good news is that the learning doesn’t stop here. There are so many other articles and collections for you to explore to help you become a Practera pro! There are a few ways to access Practera learning collections and help articles at any time:
- By clicking Help on any of your Practera pages:
- By using the purple Intercom button on the bottom right of your Practera page to search for help articles:
- Or finally, by visiting the full Help Library at practera.com
Any of these pathways will lead you to our Help Library which is full of useful articles and learning collections to support you through your Practera journey!
Reaching Out For Further Help #
If you can’t find the answer you are looking for in the Practera Help Library, you can always drop us a line using Intercom. Our customer success team will respond to your inquiry with the right help article or specific support, if required.
To access the customer success team, please select the purple Intercom button on the bottom right of your Practera page and select “Send us a message”. Our team will get back to you as soon as we can.
You can also use Intercom to provide feedback on the app or vote on feedback points put forward by other platform users. To do that, click on the “Give feedback” button at the bottom of your Intercom pop-up window.
Other Training Programs #
We have multiple different ways for you to have a fantastic Practera experience using our Help Library, signing up for one of our Guided Training Sessions, or by hiring our expert Design Team to support you.
Learning Collections #
We have created other learning collections to support your journey and Practera learning! Each collection contains articles that detail different aspects of designing and delivering your experience:
- Practera Essentials
- Becoming a Practera Power User
- Designing Feedback
- Creating Adaptive Learning Pathways
- Delivering Experiential Learning
Guided Training Sessions #
These 30-minute guided training sessions are delivered by Practera experts and support your success on your journey to becoming a Practera Pro. They consolidate and expand on the content of their corresponding learning collections and empower you to put your knowledge of Practera features into practice.
- Becoming a Practera Power User (coming soon)
- Designing Feedback (coming soon)
- Creating Adaptive Learning Pathways (coming soon)
- Delivering Experiential Learning (coming soon)
If you’re interested in booking one or more Guided Training Sessions, please get in touch through Intercom.
Hire an Expert #
The Practera Design Team has expert experiential Learning Designers to support you and your experience needs. Get in touch with our team through Intercom or by emailing design@practera.com.
What’s Next? #
Check out some of the additional articles in the Onboarding collection such as The Practera Glossary!
